Experience Design Strategist

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Experience Design Strategist


Mastercard's User Experience Group works as a shared service organization within the company, providing research and design support internally and with external customers.

The Experience Design Strategist is a highly skilled designer and a demonstrated leader. As an XD Strategist, you will act as the lead user experience representative within several project teams within the organization. The XD Strategist offers a knowledgeable background in front-end technologies, information architecture, and interaction design and development.

This position focuses on translating technical feasibility and business goals into user-focused solutions by collaborating with business units and marketing teams early in the project lifecycle. This is accomplished by conducting design thinking exercises with cross-functional teams, sketching early wireframes, and exploring user flows and user needs. The XD Strategist ensures that user requirements are integrated into project requirements before development begins. They then work closely with content strategists, visual designers, front-end developers, developers, and business units to ensure development of optimal solutions that satisfy both business and users goals.

The XD Strategist:
•Owns a deep passion for the user centered design process
•Understands Mastercard's business and technical requirements
•Analyzes user needs (through remote user testing and in partnership with UX researchers)
•Defines user and content requirements
•Creates early prototypes, wireframes, user flows and user interactions
•Initiates, procures and analyzes user research analytics, to improve user-centered designs
•Practices strong communication, presentation and negotiation skills
•Acts as the point UX representative to multiple project teams within the organization
•Works in partnership with other UX teams across Mastercard to execute UX Guidelines, Patterns, Frameworks, and other UX Infrastructure
•Comfortable working collaboratively with team members from other creative disciplines, business stakeholders, customers, and developers
•Has fluency in the user centered design process from user needs definition to the creation of production-ready specifications
•Leads design activities from end-user research through conceptual designs, through to wireframes and visual designs that specify a highly usable experience across a portfolio of product experiences
•Ensures that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
•Troubleshoots with development partners during the design/build/test/launch cycle, ensuring that designs are effectively translated into the software builds
•Has a commitment to constant learning and a desire to develop as a designer and a leader
•Has experience with relevant UX design tools (Sketch and InVision preferred)
•Possesses knowledge of agile development processes and experience with agile UX design
•Participates in the creation of, then leads and facilitates an end-to-end approach to Mastercard's future product development across both marketing and business units

All About You
•Demonstrated expertise working in complex, cross functional teams with strong influence, communication and partnership skills
•Strong track record of experiences that have positive consumer feedback, adoption and engagement
•Ability to synthesize feedback from multiple areas (usability testing, customer feedback, metrics, etc.) to drive continual improvements
•Is excited about the digital payments and commerce space
•Has been involved in platform design
•Has enterprise product design experience
•Approaches design as an iterative process with users at its center
•Excited about rapid prototyping

•BS degree or equivalent combination of training and experience. Advanced degree preferred
•Specialized training/experience in Customer Experience (CX), User Experience (UX), Information Architecture (IA) or Interface Design preferred

Knowledge / Experience:
•8+ years of experience
•Advanced knowledge in the field

Work Conditions:
•Travel may be required, anticipated to be less than 25%

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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