Director, Technical Program Management B2B & LFI

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Technical Program Management B2B & LFI

Director TPM Job Description

Are you an engineer that likes building and shipping cool software? Are you passionate about developing those working for you? Do you want to lead a world class and highly technical team of skilled technical program managers building the technology behind the world's fastest payments processing network? The B2B, Law & Franchise Integrity technology team is chartered to drive differentiated simple, safe and secure solutions for our B2B customers.

The Director of Technical Program Management (TPM) leads a global team of TPMs who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work in our scrum execution model. Your TPMs will deliver the multi-year roadmap for an executive vice president's book of work and plan the associated technology roadmap to move to the cloud. Your TPMs are technical and have a deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. Your TPMs even contribute to the technical strategies and design choices necessary to build comprehensive believable and achievable execution plans to deliver high-profile new features and capabilities for our customers. Your TPMs are comfortable driving the execution of a feature through the full stack or driving massive projects which span lots of teams and integrations while reporting meaningful status along the way.

In this role, you will:
•Lead a team of individual contributors and potentially first level managers
•Create a data driven and continuous learning culture across your organization and use this data to drive incremental improvements across Digital, Marketing Business Services & Loyalty (DML)
•Continuously monitor and analyze key performance indicators on the organization's score card and move them in a positive direction
•Think strategically, but stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
•Adapt to shifting goals and activities while managing multiple activities in parallel
•Build and cultivate strong internal relationships
•Manage escalations
•Actively encourage the development of your technical team

All about you:
•Demonstrated ability to operate with complete independence and autonomy
•Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model
•Experience with XP, TDD and BDD in the software development processes
•Extensive experience delivering technical programs so you know where to look to find all the potential landmines
•Proven track record of data driven decision making and applying continuous improvement methodologies across teams
•Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD
•Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
•Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization
•Demonstrated experience as people manager with the ability to attract, recruit, and develop technical talent
•Payments expertise a huge plus

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


Meet Some of Mastercard's Employees

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VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

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VP, Product Management

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