Director, Talent Management

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Talent Management

Overview
• Accountable for program design, program development and initial implementation for all talent programs
• Partners with HRBPs to scale programs for local implementation or directly delivers programs to employees or managers
• Talent programs include executive development, performance management, succession planning, career development, employee engagement surveys and talent assessment programs

Role
• Drives large-scale talent projects through to implementation and serves as primary point of contact for escalation and problem resolution
• Facilitates communication and execution activities with key internal and external stakeholders (e.g., business units, functions, COEs and vendors) through all phases of talent management programs
• Oversees HR data collection and analysis processes and tools, and leverages analytic insights to form program/project recommendations
• Provides advice to business units/functions on talent program design and execution
• Reviews and suggests appropriate talent program metrics that are linked to HR objectives and Mastercard business goals
• Manages implementation of major talent initiatives which may include large-scale executive development, performance management, succession planning, career development programs, employee engagement surveys and talent assessment programs
• Responsible for implementing talent management and talent development programs for regions
• Partners with legal counsel to ensure compliance with external regulations and Mastercard business strategy
• Participates in strategic planning and scalable implementation of short and long-term talent program goals
• Manages vendor relationships and oversees vendor performance, conducts vendor screening and assists with vendor selection
• Maintains a working knowledge of external market best practices
• Accountable for program design, program development and initial implementation for all talent programs
• Partners with HRBPs to scale programs for local implementation or directly delivers programs to employees or managers
• Talent programs include executive development, performance management, succession planning, career development, employee engagement surveys and talent assessment programs

All About You
• Experience managing complex day-to-day talent program design, implementation and communication operations
• Experience building working partnerships with leaders and acting as a trusted advisor for business units/regions on talent management issues
• Managed escalated program issues in an adaptive, proactive and time-sensitive manner
• Experience implementing enhancements to talent management programs/processes based relevant best practices, external trends and leveraging advanced analytics
• Track record driving a specific talent management program to completion
• Demonstrated success facilitating an internal/external working session with management on relevant talent management topics (e.g., talent review, performance management)
• Demonstrated success representing Mastercard at industry conferences and panels to speak on talent management related matters

*LI-AC1

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


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