Director, Product Management-Technical

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Product Management-Technical

Director Project Management-Technical (PM-T)
Law & Franchise Integrity (LFI), Business to Business (B2B) and Financial Services

Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services

Responsibilities
• Sets the vision and direction for the platform design of assigned products
• Leads a global team of individual contributors and potentially first level managers who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Dives deep into the work of your team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
• Develops and communicates department vision that supports the broader organizational vision
• Creates a data driven and continuous learning culture across your organization and continuously monitor and analyze key performance indicators on the organization's score card and move them in a positive direction
• Makes trade-off decisions on multiple platform products in a portfolio
• Contributes to organizational planning
• Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution
• Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans
• Shares best practice with other Mastercard teams
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions
• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Sets goals for individuals to achieve department or function level goals

Experiences
• Experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role
• Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly
• Ability to use hard data and metrics to back up assumptions and develop business cases
• Proven ability to lead in a matrix environment
• Demonstrated ability to operate with complete independence and autonomy
• Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model
• Experience with XP, TDD and BDD in the software development processes
• Proven track record of data driven decision making and applying continuous improvement methodologies across teams
• Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization
• Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
• Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps
• Identifies innovations and leads test and learn experiments that create platform products that increase customer value of the platform product roadmap
• Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value
• Demonstrates an understanding of our performance and leadership bar and effectively applies it to hiring decisions
• Demonstrated experience as people manager with the ability to attract, recruit, and develop technical talent

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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