Director, MasterCard Academy Europe

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, MasterCard Academy Europe

Job Title: Director, MasterCard Academy Europe
MasterCard Academy is Europe's longest standing provider of payment education and training, helping MasterCard's customers and partners to understand a wide range of topics across the payments value chain, ranging from products to business, technical operations, fraud & risk management, acquiring, as well as new digital and mobile technologies.
The Academy's offering is delivered across 61 markets and to over 1200 organizations each year throughout the region, either through face-to-face training or using its remote learning platform - Academy on the Web (AOW). The success of the Academy has been built on the ability to offer the right training solutions to meet our customers ever changing needs, to a high quality yet at a competitive price.
Role Summary:

The Academy is evolving and you will play a key role in actively managing and implementing a new strategy to widen our core training offering. As someone who has a broad understanding of today and tomorrow's payment business you will be responsible for creating new Academy solutions which focus on supporting industry, business and digital technology education of our clients.

This is an exciting role for an energetic self-starter who is able to build, influence and manage a range of different stakeholders and partners (internal and external) to deliver relevant and insightful training which places the Academy as the preferred and leading provider of payment industry training.

You will be have an awareness of industry developments and new payment technologies (such as mobile, ACH, IOT, AI, Blockchain, etc) which will help you construct the most appropriate solutions for a mass audience or for a specific market or client. Additionally, you will be comfortable developing and presenting proposals which are client or market centric to support both Academy and wider business development activities.

No single day is the same, so if you are an energetic team player who wants an expansive role with challenge, flexibility and an opportunity to continually learn - then apply now!

Major Accountabilities:
•Manage all aspects of development and delivery of industry, business and digital education including face-to-face and remote programmes
•Lead the development and implementation of new and unique education programmes which places the Academy as a leader in digital payment education
•Act as the Academy point of contact with Vocalink and our external faculty of presenters
•Work with the 'Core' team within the Academy to develop our offering through AOW to reach new audiences and to drive increased value of the service.
•Proactively manage marketing and communication activities to drive attendance and take up of new Academy services and solutions
•Create customer-centric learning solutions through a consultative approach to support bespoke client or market training requests
•Develop and influence internal Mastercard business relationships to support the delivery, sales and growth of Academy programmes.
•Manage the financial reconciliation and performance reporting relating to all new business and digital programmes

About you:
•Experience of developing training / learning content (both on-line and face-to-face) and in delivering complex events and programmes
•Demonstrable experience of managing stakeholders (internally and externally) at different levels with an ability to influence to achieve results.
•Experienced project manager able to balance multiple tasks, build and execute against plans on time and within budget.
•Customer centric with excellent interpersonal, written and verbal communication skills.
•Good analytical skills
•Experience of working in a customer facing role, ideally within a consulting, sales or training capacity
•Confident speaker
•English proficiency required; other languages desirable.


Equal Opportunity Employer

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