Director, Issuer Account Management, Canada Region (based in Montreal, Quebec)

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Job Title

Director, Issuer Account Management, Canada Region (based in Montreal, Quebec)


Reports to the Vice-President, Issuer Account Management.

Responsibilities focus on the delivery of customized payment solutions and comprehensive consulting support, while leveraging Mastercard's strong brand and technology platforms to deliver bottom line results to our strategic partners. This includes optimizing existing business and growing net new business through partnering on key initiatives and selling value added services


Main responsibility is to lead and manage existing customer relationships and by using a consultative selling approach, to work at identifying and delivering mutually beneficial opportunities.

Lead and deliver all activities related to strategic sales planning and customer engagement:
- Sales Strategy development, engagement map, opportunity/pipeline management and delivery
- Analysis of customer profitability, identification of portfolio optimization opportunities, planning/forecasting
- Deliver against share, sales and revenue targets

Adopt a consultative approach by providing industry as well as Mastercard insights

Work collectively and creatively within Mastercard to architect solutions that are in alignment with customer needs

Negotiate, execute and manage the customer contract agreement process, ensuring linkage of resources and information sharing.

Work closely with diverse teams, both at Mastercard and at customer, to achieve revenue targets and deliver tangible results to client and Mastercard


In depth experience in Sales and Relationship Management, ideally in the payments/financial services industry

Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue

Technical fluency: knowledgeable and comfortable with Technology solutions, able to discuss trends and simplify technology concepts

Experienced in planning, managing and closing complex, competitive sales efforts

Ability to manage and grow internal and external cross functional relationships and partnerships

Position based in Montreal - must be fluent in both French and English (verbal and written)

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

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