Director, Global Product Management, Managed Services

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Global Product Management, Managed Services

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty & marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

Within the Data & Services organization, Loyalty and Engagement Services places Mastercard in the heart of our customer's B2C and B2B marketing strategies. Our vision is to become the partner of choice for Issuers and Merchants leveraging our solutions to drive our Client's most profitable customer engagements and Mastercard Preference.
Moving forward, the Managed Services business is transforming to be a more product centric organization focused on differentiated offerings that leverage data and marketing technology to accelerate marketing campaign performance and associated outcomes.

The Director, Global Product Management, Managed Services will have responsibility to assist in the development of initial operations and scaling plans of Mastercard's new Contextual Marketing capability. This will be done by coordinating activities between external partner teams, internal product and delivery teams and client stakeholders. This unique leadership opportunity will pioneer the way Mastercard activates and grows partnerships within the Data and Services organization.

• Leads one or more products and works cross-functionally to drive local product and consumer strategies
• Advocates for and champions designated products internally and in the external market
• Identifies and submits business cases for consideration and prioritization for new business, product opportunities and business models to improve Mastercard's footprint and competitiveness
• Selects and monitors performance metrics that assess product performance, revenue, scalability and longevity, and utilizes results to ideate innovative solutions to challenges in the business unit's portfolio or product strategy
• Leads market analysis and recommends ways to leverage market analysis to inform product and go-to-market strategies
• May be responsible for the overall product financial performance including P&L of the Contextual Marketing capability
• Supervises group/team, ensures compliance to goal setting and performance appraisal processes, identifies and coaches top talent within own team Other Areas
• Leads "Life Cycle management" of a small suite of products or products critical to the local business including conceptualization, enhancement, launch and continued evaluation
• Develops value propositions for their product or suite of products and key customer segments

All About You
•Do you have a background in digital marketing technology, payments product management, and/or platform creation or management?
•Do you have a knowledge and experience with the Martech and Adtech ecosystem?
•Do you look for problems to solve? Are you curious?
•Are you detail oriented? Do you like to develop stable processes?
•Can you thrive in Global Matrixed organizations and drive success through virtual, multicultural, cross functional teams?

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

See Inside the Office of Mastercard

Mastercard operates one of the world’s fastest payment processing networks, connecting consumers, financial institutions, merchants, governments, and businesses in hundreds of countries around the world. The company’s products and solutions aim to make everyday activities such as shopping, traveling, running a business, and managing finances easy, secure, and efficient for everyone.

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