Director, Global Learning & Talent Development

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Global Learning & Talent Development

Overview

•We are looking for a "next practice" consultant to help us refine learning and development as well as to help reshape the Mastercard employee experience.
•The person we are seeking for this job needs to have a demonstrated track record in corporate learning & development, instructional design and in creating and implementing innovative approaches to employee skill development. The candidate must be familiar with using digital, mobile and social learning technologies to create measureable business impact of learning and development programs.
•The role is responsible for learning needs assessment, curriculum development and implementation of strategic learning programs, experiences and campaigns for enterprise wide initiatives for our employees globally.

Role

•Collaborator - Work in close collaboration with MasterCard Data & Services, Global Talent Acquisition, Global Talent Management, Global Talent Development, Senior Management and other HR colleagues globally to co-create and deliver targeted and engaging experiential development programs tied to our business and talent strategy.
•Advisor - Work closely with the Data & Services lead HRBP and HR team to drive the culture and total employee experience within Data & Services
•Business Consultant - Proactively create "next practice" learning solutions to better meet the needs of the business and identify learning gaps and opportunities
•Learning Expert - Invent and develop engaging learning experiences and programs by establishing clear learning objectives and using strong instructional design, content acquisition/development, and learning program delivery skills
•Program Manager - Create / manage pilots to test new concepts and learn before launching full scale programs and manage large scale global projects with multiple stakeholders
•Relationship Manager and Team Player - Establish / maintain positive relationships with employees / managers across the organization and serve as external brand ambassador by demonstrating thought leadership and sharing next practices with industry professionals Knowledge and Experience
•Talent development/OD/ HR experience with increasing responsibilities and expanding scope, ideally gained in a global company
•People Manager - manage team member(s) as necessary

All About You

Demonstrated success in instructional design, inventing, testing and implementing "next practice" skills development solutions
•Self-starter, able to work independently and in ambiguous situations with minor oversight
•Ability to think and write learning strategies as well as manage tactics and program details
•Build trust and strong relationships
•Demonstrated success as a facilitator in training and development programs
•Adept in coaching and development discussions
•Proficient in developing meaningful learning metrics and management reports
•Strong project management skills
•Experience managing multiple global vendor relationships
•Experience in a Consulting or Professional Services environment preferred
•Experience blending learning, ILT and eLearning

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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