Consultant, Technical Program Management

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Technical Program Management

Overview
• Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
• Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
• Reports on progress, ensuring dependencies are covered
• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

Responsibilities
• Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
• Deep understanding of the design approaches and technologies utilized in your area
• Focus on the customer experience, the build and delivery processes and the problems to be solved
• Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
• Align dependent organizations and remove/mitigate all blocking issues
• Work directly with external to the organization or external to Mastercard technology providers and customers
• Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
• Deep understanding of the business and technical requirements for the solutions being built
• Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
• Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
• Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Write documentation as required
• Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
• Work across teams to optimize processes
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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