Consultant, Systems Support

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Systems Support

Consultant System Support:
Leads major projects and creates the development and delivery of quality solutions in a timely and cost effective manner. Researches alternative technical solutions for changing business needs. Responsible for assuring the daily activities of the team meet the requirements of SLA's.

Major Accountabilities:

Successfully lead definition, development and delivery of major cross-department initiatives with broad scope and long-term business implications.

Collaborate with business and technical partners to identify and scope the opportunities, quantify costs, outline potential value and ROI, identify risks, benefits and constraints.

Partner with business to identify innovative solutions and drive strategic decisions.

Develop business case in alignment with the MasterCard objectives.

Lead scenario planning process and creation, validation and review of estimates, costs and benefits. Actively look for opportunities for Innovation and creative problem solving.

Make presentations to the Senior Management, Business Owners and other Stakeholders and help them in decision making process.

•Perform Proofs of Concepts (PoCs) to assess and identify the technologies per the needs of the organization.

Provide recommendation to Senior Management on selection of technologies and strategic technical direction for the department.

Lead creation of roadmaps that align with the department strategy and long term business vision and objectives. Coach and mentor team members, enable knowledge sharing via brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks.

•Lead implementation of processes and supporting tools per the evolving needs of the organization. Identifying process gaps, provide estimates for business solutions, define the initial scope/requirements of the project and manage the scope during the lifecycle of the project. Plan overall project scope as well as define scope for each phase and iteration to meet business needs/time-to-market needs.

•Define and Lead Quality Assurance and Quality Control processes in the department. Ensure compliance to quality methodology and development of quality metrics by the team. Create guidelines, processes and standards to ensure high overall quality of product and incident free deployment.

•Instruct and guide the team to ensure that appropriate processes and documentation is in use by the team. Ensure compliance to the defined standards. Actively look for opportunities to modify and enhance standards per the needs of the department. Develop documentation templates, lead and enforce development of artifacts through out the solution development lifecycle.

•Ensure compliance of Audit Requirements by proactively educating team on Compliance Requirements and Integrating Compliance Requirements in SDLC. Represent team during Compliance Audits.


•Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent combination of training and experience.

Knowledge / Experience:

•Experience in delivering secure solutions in Financial Services Sector is preferred.

•Extensive understanding of and experience with Software Engineering Concepts and Methodologies.

•Proven track record in selection and implementation of methodologies with focus on Lean methodology, delivery of High Efficiency Solutions leading to productivity gains is required. •Demonstrate MC Core Competencies.

•Experience in vendor relationship management, vendor selection, RFI/RFP process, SOW is highly desired.

•Proven ability to embody MC Leadership Principles.

•Proven capacity to lead and influence matrix based project team members and work as a member of a diverse and geographically distributed team.

•Experience in operations environment is highly desirable.

Skills/ Abilities:

•Must have ability to be high-energy.

•Must possess skills to be detail-oriented.

•Provides the skills to be proactive.

•Ability to function under pressure in an independent environment.

•Possess the ability to have a high degree of initiative and self-motivation.

•Demonstrate ability to drive results.

•Demonstrate ability to organize, manage, plan and control several concurrent initiatives with conflicting needs.

•Must display strong communication skills both verbal and written,

•Demonstrate leadership and relationship skills with ability to influence others without having direct authority.

•Willingness and ability to learn and take on challenging opportunities is critical.

•Proven ability to sell solutions, persuade cross-functional group, garner support for solutions and bring group to a consensus.

•Demonstrate strong ability in collection and formulation of data, development of Metrics and dashboard reporting."

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

Back to top