Consultant Engineer, Biz Ops Loyalty(Rewards)

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant Engineer, Biz Ops Loyalty(Rewards)

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Biz Ops Job Description:
The BizOps team emphasizes the collaboration and communication of both software developers and other IT professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing software, can happen rapidly, frequently, and more reliably. You need insights into applications, interfaces and technologies to foster a culture of collaboration between developers and operations people who have been increasingly separated in the past couple of years.
The Loyalty (Rewards) BizOps team is seeking a Senior Engineer who will join a team of 30+ global Site Reliability Engineers and Support Technicians. This team is responsible for day to day platform availability, Tier 2 & 3 support, defect resolutions, CI/CD pipelines, customer integrations (APIs, batch processing).

•Are you a born problem solver who loves to figure out how something works?
•Are you a CI/CD geek who loves all things automation?
•Do you have a low tolerance for manual work and look to automate everything?
•Are you dedicated to ensuring the best customer experience possible?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need a team Director with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

In addition to the focus on automation and site reliability, the Loyalty (Rewards) BizOps team offers mission critical support to all day-to-day operations. From the point of sale to the ongoing inquiries, the team aligns closely with other Mastercard Customer Delivery teams to ensure all customer needs are serviced.

Responsibilities

For all the team members:
•Support the four pillars of the Loyalty organization: Serve our Customers, Operational Excellence in Engineering, Re-Platforming, and Cultivating Talent & Culture.
•Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
•Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
•Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
•Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
•Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
•Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
•Practice sustainable incident response and blameless postmortems.
•Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
•Work with a global team spread across tech hubs in multiple geographies and time zones
•Share knowledge and mentor junior resources
Qualifications
•BS degree in Computer Science, Business Administration, or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
•Combination of experience with:
Algorithms, data structures, scripting, pipeline management, SQL, Splunk, software delivery, Dynatrace, Git/BitBucket, Jenkins, Maven, Artifactory, and/or Chef.
•Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
•Knowledge in processes for debugging/optimize code and automating routine tasks.
•We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
•Experience in one or more of the following is preferred: Scripting, SQL, Batch Processing, Java.
•Interest in designing, analyzing and troubleshooting large-scale distributed systems.
•An appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
•Knowledge of standard CI/CD tools:.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


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