Consultant, Biz Ops- Experience on Production Support

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Biz Ops- Experience on Production Support


•Are you motivated to solve complex issues and enhance Customer Experience?
•Do you consider yourself someone who can bridge a gap between customers, technology, and business partners?
•Are you motivated to be a part of driving efficiency gains?
•Have you led a team of diverse skills and experience?
•Do you enjoy working with numerous teams and building relationships?


•Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
•Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
•Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
•Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
•Practice sustainable incident response and blameless postmortems.
•Oversee, engineer, and implement DevOps activities for MasterCard Core applications
•Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services.
•Implement, enhance, and enforce consistent company and department Business Ops practices
•Apply technical and business knowledge to effectively support MasterCard Core applications
•Share application knowledge and mentoring team members.

All About You
•BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
•Experience with algorithms, data structures, complexity analysis and software design.
•Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
•Strong understanding of File Transfer technologies and batch applications
•Strong understanding of all phases of a Software Development Life Cycle
•Deliver time-saving process improvements that will be repeatable, maintainable, valuable, and fit into MasterCard's Business Operations vision.
•Exceptional communication skills required
•Advanced presentation skills
•Strong project management skills and success in managing large-scale cross-functional projects
•Strong problem solving skills - ability to come up with short and long term solutions to problems
•Self-motivated and highly collaborative
•Comfortable working in a dynamic and fast-paced environment

Preferred qualifications:
•Interest in designing, analyzing and troubleshooting large-scale distributed systems.
•Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
•Ability to debug and optimize code and automate routine tasks.

Equal Opportunity Employer

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