Capacity and Performance Analyst

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Capacity and Performance Analyst


The team is responsible for Capacity planning and Performance assurance of the IT infrastructure which underpins Vocalink's ACH and data analytics' payment services. This is an exciting opportunity to be involved at the forefront of payments' innovation. The team assists in minimizing risks to these payment services. It ensures that they operate efficiently, cost effectively and without incident.
An opportunity to be an analyst within the team reporting to the Capacity & Performance services manager. In addition to analytical support this will include assisting in the maintenance of our documentation and toolsets. It will also involve working with the test teams in proving that all new applications and upgrades are performant prior to going into Production. Once services are in Production it includes liaison with the Production Technical Teams such as Infrastructure and Applications Support.

•Do you have a passion for problem solving with a logical and analytical mindset?
•Do you have a keen eye for spotting abnormal patterns in data/charts?
•Would you enjoy a varied workload doing analytical work, scripting and managing a performance toolset?
•Are you highly numerate?
•Are you a clear and effective communicator?

About the role

1.Assist in the production and maintenance of our capacity and performance reports including Capacity plans for ACH payment services.
2.Provide support to Production Infrastructure and Applications Support teams to identify and diagnose issues relating to Capacity and Performance.
3.Work with test teams to design, execute and analyse Volume and Performance tests.
4.Design new forecasts and capacity planning processes for new services to ensure services are maintained and re-order points are clearly identified, tracked and undertaken.
5.Identify, monitor and revise performance/capacity thresholds for Production services and ensure these are implemented within the Enterprise Management to ensure smooth and continuous operation.
6.Manage and maintain the capacity and performance monitoring toolsets (Precise i3 and TeamQuest).

All About you


•Advanced experience of capacity planning and performance analysis for a high availability IT service.
•Highly proficient with Microsoft Excel (incl. VBA Macros and Analysis tools).
•Advanced understanding of UNIX and Linux especially performance metrics and performance related commands.
•Excellence in time management and organization skills.
•A very high standard of numeracy including good understanding of statistics especially methods of regression.
•An excellent standard of literacy.


•Knowledge of ITIL framework.
•Ability to create shell scripts (BASH, Perl or AWK).
•Knowledge of Oracle RDBMS & PL/SQL tuning.
•Knowledge of Oracle WebLogic servers.
•Experience with TeamQuest and/or Precise I3 or some other industry standard performance monitor.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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