Associate Engineer, BizOps

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Associate Engineer, BizOps

The Business to Employee (B2E) BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
-Do you like making the lives of those around you easier?
-Is customer service a top priority for you?
-Are you a born problem solver who loves to figure out how something works?
-Do you have a low tolerance for manual work and look to automate everything you can?
-Are you a strong collaborator, able to work across disciplines and departments to move work forward?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.


Responsibilities
•Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
•Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
•Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
•Engage/manage change management functions.
•Develop and publish service level metrics (SLA performance) via DOMO.
•Work with a global team spread across tech hubs in multiple geographies and time zones.

Qualifications
•BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics)
•Experience with algorithms, data structures, or scripting.
•Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
•Ability to help automate routine tasks.
•We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
•Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
•Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
•We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.


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