Associate Analyst, Network Operations

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Associate Analyst, Network Operations

Overview
• Monitors the MasterCard networking environments to ensure a consistently high level of service at all times to meet established SLA's
• Troubleshoots and resolves issues
• Good Knowledge of SPLUNK
• Strong Communication Skills
Responsibilities
•Monitors service levels for data and voice networking equipment and software
•Clarifies common customer problems and provides resolution for simple system failures or degradations according to standard protocols
•Performs standard testing and analysis of all elements of the network facilities
•Requires a broad knowledge of theory and principles within a professional discipline, enhanced by experience in applying theory and principles within an organizational context
•Requires capability to integrate theory and principles with organizational practices and precedents
•Monitor and take corrective action for problems while minimizing customer impact.
•Create and/or update internal tickets to document monitoring and recovery steps.
• Monitors service levels for data and voice networking equipment and software
• Clarifies common customer problems and provides resolution for simple system failures or degradations according to standard protocols
• Performs standard testing and analysis of all elements of the network facilities
• Requires a broad knowledge of theory and principles within a professional discipline, enhanced by experience in applying theory and principles within an organizational context
• Requires capability to integrate theory and principles with organizational practices and precedents
• Monitor and take corrective action for problems while minimizing customer impact.
• Create and/or update internal tickets to document monitoring and recovery steps.

Experiences
• Broad knowledge of routing/switching, tunneling, security operations/engineering, MPLS.
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Firewall experience and file transfer
• Four year degree in related field, networking certification from tech school, or comparable experience
• Ability to lead internal team members as well application teams toward most appropriate solution based on MasterCard standards

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.


Back to top