Analyst, Network Operations

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Analyst, Network Operations

Overview

•Provide technical support for MasterCard's operations environment with an emphasis on networking technologies
•Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives.
•Analyze information to determine network performance and areas of improvement
•Create and/or update internal tickets to document monitoring and recovery steps

Role

•Diagnose hardware and software problems while minimizing customer impact by using advanced tools and troubleshooting techniques
•Perform Tier II and Tier III support functions for the MasterCard Operations Command Center (OCC)Create and/or update internal tickets to document monitoring and recovery steps
•Perform routine maintenance procedures as required by policy or procedure
•Coordinate and Implement network changes as required in support of new connectivity requirements
•High degree of interaction with partners, customers and stakeholders

All About You

•Experience with Operations Support disciplines and principles
•Strong written and verbal communication skills
•Knowledge of routing and switching technologies including MPLS
•Experience configuring and maintaining CISCO equipment required
•Firewall experience is highly desired including Checkpoint and CISCO ASA
•Some on-call responsibility is required
•Occasional off hours work required
•English speaking skills required

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


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