Analyst, Franchise Customer Compliance-2

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Analyst, Franchise Customer Compliance-2

About the Opportunity:
MasterCard operates the world's fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won't stand still in developing new and better ways to keep payments safe.

Mastercard's Franchise, Customer Performance team is responsible for driving the strategy, development and execution of global customer compliance programs, data integrity, and dispute resolution management. This team represents Mastercard in its efforts with industry stakeholders and policymakers on issues that protect the integrity of the payments system. We preserve the integrity of the MasterCard brand by ensuring customer compliance with Mastercard Rules and Standards. We mitigate fraud and chargeback risk that may impact Mastercard or our customers. We manage Mastercard compliance programs related to fraudulent activity and violation of MasterCard Standards.

•Do you have compliance management experience?
•Are you a high performer with solid program management skills?
•Do you have superior analytical abilities?
•Are you innovative and a though leader?

About the Role
•Manage established global compliance programs
•Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations
•Must be able to independently identify compliance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted
•Must be able to think "outside the box" and offer the most efficient and practical solution
•Analyze fraud trends and establish/leverage relationships with key stakeholders to develop fraud control actions plans
•Lead training and support to issuing and acquiring customers to increase awareness of Mastercard Standards and correct identified deficiencies
•Develop and assimilate new processes to enhance program initiatives

All About You:
•Experienced in risk management disciplines
•Requires a high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data
•Superior written and verbal communication skills
•Must be able to work independently in developing and mapping out solutions
•Advanced analytical, investigative and problem-solving skills
•Robust project management skills, highly organized with strong attention to detail
•Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
•Excellent technical skills including Microsoft Office

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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