Voluntary Benefits Consultant

The Voluntary Benefits Consultant is responsible for acting as a partner and consultant for a number of Mercer relationships to deliver world class service, ensuring the retention of existing business relationships measured by client satisfaction, references and Mercer risk management. To fulfill this role, the Voluntary Benefits Consultant will:

  • Perform service reviews, measure sponsor satisfaction, identify service goals and drive execution
  • Cross-sell solutions and alternative products when appropriate and/or in conjunction with the appropriate Mercer business partners
  • Partner with clients to develop a Relationship Plan including documentation of high level goals for services provided with practice specific business plans for each product utilized
  • Develop an appreciation of the client, truly understanding their culture and the role their Human Resource Services plays, not only in the retention and recruitment of their employees, but also in the role it plays in their total benefit approach
  • Monitor project management activity, ensuring client and Mercer Services team share a consistent view of the current status of any project and/or the results being delivered
  • Act as a "voice" for the client by advocating solutions to their needs as well as identifying day-to-day operational support is provided at a level that exceeds clients' expectations
  • Have responsibility for determining client needs for the entire portfolio of voluntary benefits products and introducing the support team as appropriate
  • Partner with Operations leadership in the management of scope of service with clients
  • Take the lead in coordinating service delivery with the broader Mercer organization in understanding the voluntary benefits relationship as part of a broader Mercer relationship
  • Perform analysis on the services delivered to determine appropriate service modification/refinement or enhancements as required and to measure and monitor client satisfaction levels and clients' ability to provide references.
  • Client assignments will feature our most sophisticated and complex relationships

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