Underwriting Manager

Underwriting Manager - Marsh

100% onsite in Kalispell, MT

PositionSummary: Proactivelysuperviseandcoachcolleaguestoachieveunderwriting and customer service KPIs. Manage day-to-day activities and align capacity with incoming underwriting and customer service work. Liaison with agents and WYOs regarding flood processing needs. Develop strong relationships with key stakeholders across the business to deliver operational excellence.



  • Proactively manage team and colleague performance and attendance to achieve quality, compliance and production standards.
  • Manage resource planning activities within the team including recruitment and induction of new staff.
  • Provide feedback and counseling to the team for purposes of development and continuous improvement.
  • Contribute to workforce planning initiatives in the operations team.
  • Conduct performance reviews and manage ongoing personal development, competency and performance of team members.
  • Engage team in continuous improvement initiatives and drive ownership of outcomes to improve the client experience.
  • Interface directly with key clients to resolve service issues and act as the first point of escalation for customer service and underwriting issues.
  • Takeownershipofpersonaldevelopmentandbehaviors,proactivelyimprovingknowledgeand skills.
Workflow Administration
  • Ensure Operations team meets Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.
  • Overseedaytodayoperationalactivityoftheteam,managingandprioritizingownandteamsworkload tomaintainservicestandardsandhighqualityoutcomes
  • Measure, analyze and report on team productivity, performance and attendance.
  • Monitor workflow within the team and redistribute work accordingly to ensure Torrent and FEMA processing expectations are met.
  • Monitor staff activity and conduct regular one-on-one and team meetings to ensure staff adhere to assigned schedules and meet or exceed performance and productivity expectations.
  • Monitorandenforce100%compliancewithallindustrylegislationandinternalcompliancepoliciesandprocedures.
  • Manage the quality delivery of team and individual performance day to day.
  • Analyze quality trends and coach the team and individuals based on quality and compliance ratings.
  • Contribute to the development of training programs to improve overall organizational quality.
  • Ensureemergingrisksareidentified,assessedandreportedinlinewithbusinessproceduresand operationalcontrolsareworkingtoaneffectivestandardandmonitored


  • Education: Relevantcollege/universitydegree preferred, High School diploma required.
  • Experience: Atleast5yearstotalworkexperience in Flood customer service and underwriting.
  • Minimum3yearspreviouslead/supervisoryexperiencerequired.
  • Clearandconciseoralandwrittencommunicationskills
  • Strongnumericalskills
  • Excellentorganizationskills-abletoprioritizeworkandmeetdeadlines
  • Excellentinterpersonalskills-abletolead and workwithinateam
  • Comfortableandexperienceworkingwithtechnology(solutions)
  • ProficientinMicrosoftOfficetools(orequivalent)-Outlook,Word, Excel, PowerPoint

  • ANFI Certification
Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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