Technical Support

Key Responsibilities

  • Support Technical Analysts
    • Ensuring optimum performance, configuration & health across CAT Modelling environments is maintained at all times
    • Engaging external vendor partners aligned to advanced issue resolution
    • Respond to out of hour's emergency support requests associated with any MMC critical response initiatives as required
    • System testing prior to business release
    • Keep Analytics Operations administrative software tools and systems updated at all times
    • Work in conjunction with MMC IT (MGTI) ensuring we meet published standards. Includes completing any associated paperwork and administrative tasks
    • Publish application installation & upgrade timing with key stakeholders including server outages
    • Address any automated server monitoring advices, MGTI tickets, in a timely fashion
    • Ensure correct application of software licenses are in line with any published use restrictions
    • Understand and respond to Backup and Disaster Recovery processes
  • Work proactively with Guy Carpenter Analytics teams across multiple time zones
  • Understand Guy Carpenter's key business drivers demonstrating a working knowledge and synergy with the CAT modelling process
  • Build a broad knowledge in using all licensed Analytics tools to clearly understand the business challenges
  • Adhere to published workflow, best practices & compliance procedures (MMC, Guy Carpenter, Analytics Operations)
  • Utilize Guy Carpenter knowledge base in all support initiatives prior to engagement of other teams (internal or external). Update Knowledgebase post resolution
  • Follow the MMC "Greater Good" initiatives


Qualifications

  • High School Diploma/GED required. Bachelor's Degree in MIS, Information Systems, Computer Science or related fields highly preferred.
  • Strong problem solving and debugging skills
  • Excellent written and verbal communication skills
  • Demonstrate a creative, proactive, logical and innovative approach to all activities being undertaken
  • Be highly results driven
  • US Citizen Mandatory for Government Business & Badging
  • Minimal travel may be required - 1-5%


Highly preferred

  • Previous experience in a customer-focused application support role
  • Experience of working in IT application support
  • Administrative exposure to Windows Server operating systems
  • Experience working in the Insurance industry and involvement with Catastrophe Modelling or Analytics tools
  • Knowledge of working in an ITIL environment (Incident, Change Problem Management)
  • Microsoft PowerShell - Ability to read/write Scripting or equivalent
  • Strong working knowledge of SQL
  • Microsoft HPC
  • Linux
  • Microsoft Azure
  • Splunk
  • Jenkins


Guy Carpenter & Company, LLC, a leading global risk and reinsurance specialist, has over a 90-year history of providing integrated solutions to the (re)insurance industry. With over 2,300 professionals in more than 50 offices around the world, Guy Carpenter delivers a powerful combination of broking expertise, strategic advisory services and industry-leading analytics to help our clients achieve profitable growth. As our clients' most trusted and valuable reinsurance broker and strategic advisor, we leverage our intellectual capital to anticipate and solve for a range of emerging strategic business challenges and opportunities. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.guycarpenter.com for more information and follow us on LinkedIn and Twitter @GuyCarpenter

Guy Carpenter & Company, LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers


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