Sr. Client Services Pension Manager

The role of the Sr Client Services Pension Manager is to lead a team responsible for pension administration services for Mercer's clients. This role would also include participation in the sales, implementation process as well as helping lead firm wide initiatives.

Manages two or more employees as direct reports and a typical team size of 10 associates:.

Has full authority for people management including:

  • Assigning, directing, and evaluating work
  • Conducting performance evaluations and career development discussions
  • Approving salary and bonus actions
  • Ensuring appropriate orientation and on-going education/training

Drives the principles of the workforce management tool:
  • Drives adherence to the methodology and the use of tools including analytical reports within team
  • Drive discipline and ensure key concepts are understood.
  • Achieve ongoing improvement in productivity, utilization and quality measures across team, identifying latent capacity and refocusing to achieve greater efficiency
  • Utilize the methodology to optimize capacity utilization to drive efficiencies

Client Management/Engagement
  • Responsible for overall outsourcing client relationships on behalf of Mercer
  • Manages escalated client issues working in tandem with the appropriate Relationship manager.
  • Assist with the management of the Client Scorecard.

Sales and Marketing
  • Participate in sales process for prospective clients.
  • Provide specific functional and technical expertise to help develop presentation materials and pricing to prospects.


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