Service Delivery Specialist
The Service Delivery team prides itself on being a strategic thought leader that handles client relationships with the utmost professionalism. As the Service Delivery Specialist, you will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and revenue streams for the successful planned growth of Mercer Marketplace 365. Bring an innovative, strategic mind with a passion for developing client-relationships and working with numbers will have the opportunity to shine in this role. Responsibilities include: Client & Documentation Management: - Accountable for and maintains all client specific documentation; including updating requirements, obtaining client sign off and storing according to Mercer standards and protocols. - Ensures all client inquires, emails, and requests for information are replied to in a thorough and timely manner. - Ownership of client calls/ logs or agendas associated with them. Must be fami
Qualifications: - BA/BS degree preferred - 3-5 years in specific domains of HR administration ( Healthcare & Group Benefits) is preferred - Ability to prioritize and manage multiple projects simultaneously - Proficient with Microsoft Access, Excel, and Word - Strong oral and written communication skills - Ability to work with and manage deliverables with external vendors - Experience with prior software implementation and training - Good analytical skills - Ability to work within a team environment - Strong self-starter, fast learner, quality conscious, committed to deadlines - Knowledge of SQL is a plus.
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees - whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today . Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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