Quality Control Specialist

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's Degree in Communications, Business Administration, Education or a related field and/or equivalent work experience is required;
  • Minimum of 4 years of proven call monitoring, supervision, or training experience within a call center or customer service environment;
  • Minimum of 2 years of formal call center experience (healthcare or pharmaceutical experience is strongly preferred).

KNOWLEDGE, SKILLS AND ABILITIES
  • Outstanding customer service skills;
  • Must be self-motivator and self-starter;
  • Focus on quality and customer service;
  • Must be able to effectively deal with people at all levels inside and outside of the company;
  • Prior experience in benefits and customer service a plus;
  • Prior experience in training, coaching and developing team members;
  • Effective coaching and counseling techniques;
  • Creative ability, writing proficiency and visual graphics design ability;
  • Must be proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook);
  • Effective time/project management skills;
  • Strong organizational, analytical skills and strong attention to detail;
  • Excellent troubleshooting, decision making and problem solving skills;
  • Ability to work well independently and as a team member;
  • Ability to multitask and successfully operate in a fast-paced work environment;
  • Working knowledge of Health & Welfare Benefits preferred;
  • Ability to prioritize projects and meet deadlines.
  • Bilingual candidates strongly encouraged to apply


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