Private Client Services -Insurance Operations Supervisor

Supervises the day-to-day operations and oversees the department staff. Monitors workflow to ensure department goals and objectives are achieved: • Monitors workflow and department processes to ensure production and quality goals are met - Develops service strategies to ensure client's needs and expectations are met - Oversees all aspects of policy administration, include underwriting applications, issuance and declination of coverage, review of problem files, mid-term change requests, renewals, and premium collection. Oversight may include administration or quality assurance - Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and encouraging a positive team atmosphere. May include goal setting and coaching on a regular basis - Plans, organizes, and coordinates assigned programs to ensure accomplishment of client's financial/budgetary goals and optimum

allocation of resources - Handles and resolves escalated inquirie. - Drives focus on a customer-focused sales and servicing environment - Communicates updated information to staff - Consults with management to improve effectiveness and efficiency of workflow and communicates trends and escalated issues as appropriate. - Ensures department and corporate policies are followed and completes necessary paperwork/processes to ensure objectives are met and resources are available for staff - Interviews and evaluates potential candidates, conducts performance management, and fosters employee development - Responsible for the training and on-boarding of new employees - Monitors staff functions, mentors, and provides feedback to employees - Analyzes reports to ensure objectives are met and determine ways to enhance departmental productivity - May assign client to appropriate team members based on set standards, client complexity, and skills and experience of individual - Coordinates processing with various departments - Attends meetings with other departments to resolve issues and provide updates to management - Recommends training programs to ensure the continuous education and development of team - May collaborate with carriers on product enhancements, pricing, and software improvements - May manage new client implementation and existing client business, interfacing with appropriate areas/individuals to ensure objectives are met

Requirements:

- High school diploma required and college degree preferred - 2 years supervisory experience in customer service or the insurance industry preferred - Excellent written and verbal communication skills to effectively interact with internal and external customers - Excellent organizational and time-management skills to handle multiple tasks - Detail oriented to ensure accuracy - Excellent problem solving skills to resolve customer service and departmental issues - Demonstrated leadership skills with the ability to provide team with a clear sense of direction - Ability to motivate and coach staff in a team environment - Basic knowledge of call management software preferred - Excellent computer skills and the ability to navigate through multiple systems without assistance - Proficient in Microsoft Office Suite - P&C license required or must be obtained within 30 days of employment

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


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