Pension Administration - Senior Analyst III

Pension Administration Senior Analyst III


A client services analyst will provide support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plan and employee populations of their assigned clients through the daily administration of processes, case management and project work to fulfill this role, the analyst will:


• Manage administrative and case management issues as well as data processing activities on a daily basis; including any or all of the following: running benefit calculations, updating participant data, payment processing, running reports, research and troubleshoot participant and/ or client concerns, active contact and communication with the service center, vendors and offshore team members

• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy

• Test and analyze system configuration against requirement documents during implementation and ongoing administration

• Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with clients


• BA/BS preferred

• 2-4 years experience preferred or equivalent industry experience

• Experience in specific domains of HR administration- Pension Plans is a plus

• Ability to prioritize and manage multiple projects simultaneously

• Proficient with Microsoft Office Suite

• Strong oral and written communication skills

• Experience with prior software implementation and training desired

• Good analytical skills

• Ability to work within a team environment

• Strong self starter, fast learner, quality conscious, committed to deadlines

• Knowledge of SQL is a plus, as this position will require regular use of SQL to research issues and develop solutions

• Strong attention to detail

• Strong teamwork skills combined with the ability to work independently with minimal supervision

• Additional CEBS coursework preferred

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