P&C Claims Supervisor

property & casualty claims supervisor
Department: commercial - Risk & loss advisors

Status: exempt

Reports To: director, p&c claims
Summary
Under minimal supervision of the Assistant Director of Risk & Loss Advisors, this position is responsible for servicing clients through claims advocacy and management of claims as well as developing and supporting strategies to enhance value added services for Barney & Barney's World Class Clients.
Essential Duties & Responsibilities
• Monitor client loss/claims files and provide updates as needed or as agreed upon with clients and producers.

• Present both verbally and in written reports to clients and carriers, claims activity summarizations identifying key claims issues and concerns as needed.

• Service clients through claims management.

- Develop and maintain computer based calendaring system of events for clients, including critical dates for claims reviews.

- Maintain client loss/claims files and provide updates as needed or agreed on with clients or producers.

• Notify producers of complex claims and your strategy to work with the adjuster to resolve issues.

• Strategize with the Director of P&C Claims to review all disputed or denied claims.

• Advocate on behalf of clients to reduce reserves and successfully resolve disputed/denied claims when the circumstances of the claim warrant such intervention.

• Establish and develop client and company relationships to provide the most effective claims handling.

• Participate in sales and service calls at the request of producers and clients, advising clients the ways in which Barney & Barney can assess liability, monitor claim handling to ensure appropriate handling by carriers and address steps which can be taken to transfer risk and/or subrogate claims.

• Staff Development

- Supervise, direct and develop the skills, knowledge and abilities of P&C Claims Analyst staff.

- Assess and provide for their resource and training needs.

- Evaluate performance and provide ongoing constructive feedback and coaching regarding achievement of goals and skills need to be successful in the position.

• Take on assignments and duties as requested by the Director of P&C Claims.


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