Operations & Technology Leader, Central and South Eastern Europe m/f/d

Operations & Technology Leader, Central and South Eastern Europe m/f/d

Location: Vienna

Our Region

A global leader in insurance broking and risk management, we at Marsh help our clients succeed by defining, designing, and delivering industry-specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenues of approximately $5.4 billion.

The Marsh Central and South Eastern European Region places more than $1 billion of insurance premium and has 900 employees in 17 countries. With our team we have significant specialties, capabilities, potential and know-how within our region. We are able to cover all clients' requests. We provide the highest ethical standards for our clients and go the extra mile for them.

In our Region, which is highly divers and in-homogenous we aim at a significant efficiency boost through revised and enhanced Operations & Technology. Therefor best processes and systems in our countries will have to be aligned and - where possible and practical- brought together. Our Region generates revenues between $ 100 and $ 150 million.

Your profile

We are looking for a colleague with analytical skills but also with a high degree of tenacity. You should persistently question processes, systems and structures. You like to find and implement aligned solutions in a divers environment. You also like to manage projects.

Your role

  • You will in a matrix function lead a small team of O&T colleagues who are based in several countries in our Region.
  • You will be responsible for shaping Regional strategies which will be aligned with Continental European strategies and guidelines. These are critical to achieving a high level of operational excellence.
  • You will communicate and execute in our Region initiatives following our strategy.
  • The role will include the responsibility for organizational objective. Through business reviews and root cause analysis you will identify opportunities and drive solutions critical to achieving our business goals (e.g. revenue growth, client satisfaction and retention).


Reporting
  • You will report to the Regional Chief Operational Officer (COO) and the Continental European COO.


Additional responsibilities
  • You will monitor our competitors, macro-economic and regulatory trends in our Region and regularly report your findings.
  • You will monitor operating Service Level Agreements (SLA's) in our Region, and communicate your findings and suggestions for improvements to key stakeholders.
  • You will monitor and review IT spend requests and build cases for funding approval by global or divisional Marsh bodies.
  • You will be responsible for a responsive IT control environment and disaster recovery and business continuity plan.
  • You will manage your team in a modern and adequate way.


Skills, Knowledge and Experience
  • University degree
  • Experience in performance improvement processes
  • Strategic thinking and operational excellence
  • Project and Programme Management skills
  • Proven leadership and management experience
  • Insurance and Insurance Broking skills
  • High level of IT standards
  • Fluent English language, written and spoken


What we offer

For this position we offer a competitive package of about EUR 90.000 gross depending on your qualification and experience as well as attractive benefit package including development and career opportunities. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

Please send your full application documents and indication of your salary expectations.


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