MMA-SE Region Sr. Account Manager

    • Duluth, GA

The main goal and function of a Senior Business Insurance Account Manager is to assist the production team in the production and service of new and existing accounts. This responsibility includes customer service and all related functions of support for the Business Insurance book of business to which they are assigned.

Areas of responsibilities include, but are not limited to:

• Performs customer service and account management responsibilities which include resolving issues

related to billing, making changes to policies, and responding to policy coverage related questions in a

timely and professional manner in accordance with agency standards and workflows

• Provides coverage analysis and risk management recommendations, completes applications, prepares

submissions, negotiates coverage and pricing with markets, and prepares proposals according to

agency standards and workflows

• Manages the renewal process in accordance with agency standards and workflow guidelines

• Determines reasons for requests for cancellations, acts to save accounts in accordance to agency

standards and workflows

• Maintains proper level of communication and builds effective relationships with clients an


• Resolves applicable Accounting Discrepancies

• Assists with policy-checking

• Keeps up to date on rates, forms, and coverage changes

• Performs all activities relating to the public, customers and companies to avoid issues involving potential

errors and omissions

•Highly organized and able to manage multiple priorities

•Excellent Communication Skills
•Detail Oriented
•Proven critical thinking and problem-solving skills
•Ability to show timely judgement while following company procedures

• Demonstrated experience servicing complex account, large deductibles, captives and complex

•Technology savvy and fully proficient in web browser software and Microsoft Office products (i.e.

Excel and PowerPoint)

•5+ years insurance experience in an agency or brokerage environment

• Demonstrated knowledge of Property & Casualty Insurance
•High School Diploma required and Bachelor's degree preferred
•Property & Casualty Insurance License

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