MM 365 Retiree Carrier Operations Leader

The Operations Leader will lead operations across North America Health & Benefits (H&B). This role will be responsible for working with the Market Operations teams and liaising with key functions (e.g., compliance) to ensure all standards and requirements are met as well as ensuring these processes are efficient and effective. To fulfill this role, the Operations Leader will:


    • Serve as the primary point-of-contact for H&B leaders and operations personnel on all business operational issues, including, but not limited to, policy set up, WIP management, support of financial management (e.g., commission tracking / collection, flash / invoicing, etc.), and compliance monitoring and audits
    • Serve as the liaison for operations network to provide regional / leadership perspective
    • Manage staffing template process, including development of template (with finance), execution, summary and analysis of key learning on a quarterly basis
    • Project manage year-end process, including analysis and reporting of performance ratings, compensation recommendations, ICP allocation and distribution, and promotion nominations
    • Interact with global and regional operations groups and leadership to leverage best practices, streamline processes and ensured close coordination
    • Serve as primary business liaison to key partners, including compliance, financial and sales, to ensure strict policy compliance; tasks may include project management, implementation and oversight of key initiatives (e.g., audit remediation)
    • Develop and execute training, as needed, on operational / financial topics, initiatives and systems (e.g., GCP, MyBIZ, etc.)
    • Identify and implement process improvements and efficiencies that improve business operational and financial performance, including implementation of Mercer-wide and H&B-wide initiatives
    • Support vendor management processes, in coordination with market placement specialists & carrier relations, to outline vendor processes and best practices, as well as maintain an updated inventory of current vendors

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