IT Application Support Specialist - Marsh & McLennan Agency - Minneapolis, MN

    • Brooklyn Park, MN

Career Opportunity: IT application support specialist

IT Application Support Specialist - Marsh & McLennan Agency - Minneapolis, MN

You spend more time working than virtually anything else. Isn't your time worth more than just a paycheck? If so, Marsh & McLennan Agency (MMA) located in Brooklyn Park, MN may be the place for you. As an MMA colleague, you'll get personal and professional development, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement.

Our talented colleagues work hard to make a difference in the moments that matter for our clients, communities and each other. Discover how much is possible as you grow or advance your career.

This position provides the first level of support to end users by handling service requests that have been reported by the end users or escalated by the global Help Desk. This role is responsible for the maintenance and support of the eMMA suite of products that consist of Sagitta, ImageRight, BenefitPoint, Concur, SaleForce, CSR24, Indio, Erlon, etc. We are looking for a results-oriented IT Application Support Specialist to bring strong skills and experience to our diverse team.

This position will work closely with the entire eMMA support structure through the following tasks:

Review incoming Help Desk tickets to ensure appropriate information is collected from customers; Troubleshoot and resolve or assign tickets as needed; Troubleshoot applications by communicating with customers via phone and email to resolve technical problems or answer software related questions; Research, identify and document solutions to software issues; Properly escalate unresolved issues to appropriate internal teams or global Help Desk (MGTI); Process user on-boarding/terminations in a timely manner; Add/Maintain various types of codes in multiple systems.

Success in this role requires

  • Providing prompt and accurate feedback to customers
  • Ability to work independently under limited supervision
  • Ability to adapt to increased responsibilities
  • Strong knowledge of general application administration or strong use in the insurance agency industry (2+ years of insurance industry experience is preferred)
  • Prior help desk experience is desired
  • Excellent listening, written and verbal communication
  • Must be very detail oriented with excellent organizational and time management skills
  • Ability to work with agency, vendor or other personnel to understand and then document processes related to the implementation or use of the agency management systems used by MMA
  • Ability to build and maintain positive working relationships with users, agency management, regional management, agency team leads and peers

Marsh & McLennan Agency (MMA) firmly believes it is the character and commitment of our people that make a difference in the moments that matter. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. More than just insurance brokers, we believe that a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep employees engaged and productive.

If you are a committed professional with a passion for delivering excellent service, we are interested in hearing from you.

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