Director, Cyber & Technology E&O - Upper Midwest Region - Marsh & McLennan Agency - Minneapolis, MN

    • Brooklyn Park, MN

Why choose MMA?

Because it's your choice. Make a career. Make a difference.

Explore the opportunity. Combine your energy, passion and drive for excellence with MMA's vision to be a world-class leader, revolutionizing our industry and our colleague and client experience and it could be the perfect match.

Interested? Marsh & McLennan Agency (MMA) located in Minneapolis, MNmay be the place for you. As an MMA colleague, you'll get personal and professional development, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. Discover how much is possible as you grow or advance your career. With MMA you can create a career that matters.

The Director, Cyber and Technology E&O provides strategic direction for MMA-UMW's Cyber and Errors & Omissions placements and leads delivery of Cyber and Technology E&O resources to the region. Participates on the national Cyber Center of Excellence (COE), plays a critical role in agency retention efforts and provides technical expertise to employees in the Management Liability practice. Partners with operations and sales leaders to continually enhance client experience.

Essential Functions:


  • Works with MLG leadership to provide strategic direction to MMA-UMW offices as it relates creation and execution of UMW and National Cyber strategies & initiatives.
  • Act as MMA-UMW Center of Excellence Leader for Cyber and Technology E&O services.
  • Lead delivery of MMA-UMW Cyber and Technology E&O resources to new & existing clients in both Minneapolis and MMA-UMW as needed.
  • Stays current on Cyber & Technology E&O trends and maintains industry knowledge in Cyber and Technology E&O.
  • Monitors competition and competitive challenges in the market to ensure MMA remains competitive and current in its product and service offerings.
  • Facilitate problem solving and collaboration when faced with client difficulties.
  • Ensure deliverables are prepared to satisfy client requirements.
  • Work closely with SVP, Management Liability and Minneapolis MLG Manager to obtain necessary resources to support the MLG team's requirements and to escalate issues which cannot be resolved by the team.
  • Establish and consistently maintain effective and positive working relationships with associates and clients.

  • Assist in training as needed for newly hired team members and provide ongoing training, coaching and personal development to existing team members.
  • Be available as a resource to team members. Field questions and respond to issues on a timely basis.
  • Provide leadership in practice group and team interactions.
  • Demonstrate MMA's core values in interactions with peers, clients, and carriers

    • Participate in strategic planning initiatives to formulate credible, effective, long-range strategies.
    • Support annual budgets that reflect growth goals and business conditions and support strategic initiatives.
    • Help coordinate trainings and serve as subject matter expert when applicable.
    • Participate in key carrier discussions to help in the effort to provide the best product and best value to MMA customers.
    • Speak at local and national events as a subject matter expert as requested to support the growth of the MMA brand, and business goals.
    • Attend Cyber COE meetings and be an active participant.

    • Manage key client renewal and marketing process, including negotiation of rates with carriers and presenting alternative options when appropriate.
    • Analyze renewal quotes and industry trends to make appropriate renewal recommendations.
    • Assist producer with updating the POSI. Participate in discussions on renewal strategy and assist in obtaining renewal information from client when applicable.
    • Prepare and participate in presenting proposal to client and in team selling with other MMA disciplines.
    • Coordinate team meetings to discuss renewal marketing strategy with teams when applicable. Include Commercial Lines and Employer Services when necessary.


  • Assist producer with the pre-qualification of an account (POSI) along with gathering information for submission.
  • Discuss market strategy with team and oversee submission process; review & negotiate quotations and make placement recommendation in collaboration with producer.
  • Prepare and participate in presenting proposal to client and in team selling with other MMA disciplines.
  • Coordinate coverage placement & policy delivery with internal team and client as needed.

Existing Clients
  • Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage.
  • Opportunities from referrals.
  • Opportunities through cross selling MMA's other departments (Commercial Lines, Employer Services, Employee Benefits)
  • Opportunities through up-selling additional coverage and/or MMA value added services

  • Corporate Learning Program
  • Work with Manager to develop continuing education/designation plan.
  • Act as agency resource for internal learning and development opportunities.



10+ year's insurance experience including strong knowledge of Management Liability lines from a sales and underwriting perspective. Bachelor's degree required. Strong business acumen and ability to lead others. Must be detailed with excellent organizational, project planning and management skills. Good interpersonal skills and high sense of urgency. Excellent listening, written and verbal communication. Prior success and experience in managing change in a fast-paced environment. Ability to effectively build and maintain positive working relationships with management and peers. Proficiency with Microsoft Office suite required.

Work Environment and Physical Demands:
  • Office environment
  • Significant use of computer applications and ability to communicate with candidates.
  • Limited travel may be required, consisting primarily of day trips to outstate locations.
  • Extended work hours required on occasion.

Marsh & McLennan Agency (MMA) provides colleagues the freedom to make a career and difference. We encourage you to explore your curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. More than just insurance brokers, we believe that a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep employees engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs.

You can apply your talent in bold ways that make a difference - at MMA. For more information about our company, please visit us at:

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