Client Services Pension Team Leader

The Client Services Team Leader is responsible for overseeing the day-to-day management and development of a client team. To fulfill this role, the Team Leader will:

  • Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants
  • Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues
  • Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development
  • Manage client business process and identify areas for continued improvement; may support more then one client team based on project scope and complexity


Meet Some of Marsh & McLennan Companies's Employees

Nancy K.

Contract Review Specialist

Nancy reviews the contracts her clients either offer or receive from vendors, taking care to monitor the insurance requirements on the provided services.

James S.

Partnership Certificate Supervisor

As supervisor of the North Central Team, James manages 24 direct reports in an operations environment and encourages high-quality production and professional development.


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