Client Service Analyst

The Client Services Analyst within Shared Services is responsible for programming for and supporting our clients within our Defined Benefit, Health & Benefits, Defined Contributions and Total Absentee Management lines of business. Areas of focus are: Supporting new and existing Clients during implementation, ongoing processing, Upgrades, Annual Enrollment, and Quarter End/Year End Processes on our recordkeeping systems and surrounding applications. This includes strong multi-tasking skills, problem resolution, testing, and communicating effectively. To fulfill this role, the Analyst will:

  • Monitor their assigned tasks or projects to ensure established SLAs are being met
  • Provide technical support to all Mercer Outsourcing users of the business applications within area of expertise
  • Apply technical knowledge in a specialty area to formulate an approach to a problem.
  • Uses experience, and analytical skills as a sound basis for decision making and/or programming solutions
  • Integrate Quality Assurance processes into all projects


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