Client Service Analyst

The Client Services Analyst will be responsible for the ongoing client processes for small-market operations clients, and to provide support and assistance during implementations and renewals. To fulfill this role, the Client Services Analyst will:

  • Be responsible for the ongoing client processes of small-market operations clients including: executing and peer reviewing refreshes and mass events; completing ad hoc items including blast emails, report generation/review and research on transactions; completing out of scope client projects; managing discrepancy reports, in conjunction with GOSS
  • Be responsible for the support of small-market operations new client implementation and successive benefits renewals, including: assisting with maintenance of open items and meeting notes; building BeneDetails; executing test plans for client configuration with guidance from Client Service Analysts and in conjunction with GOSS
  • Setup and maintain Connect sites, as well as user access to Connect sites



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