Client Manager

The Senior Client Management/Development Consultant is responsible for managing client satisfaction and delivering profitable revenue growth for Global and Strategic accounts by expanding and diversifying the mix of products and services. The client manager will develop, grow and maintain the relationship with global and strategic clients and Mercer with a primary focus on client retention, sales and revenue growth. To fulfill this role, the Senior Consultant will:

  • Lead discussions of HR and business issues that lead to insights and actions
  • Develop and execute an effective account strategy for complex accounts, partnering with the client team
  • Establish relationships with client contacts at all levels with an emphasis on the C-suite
  • Facilitate and influence client decision-making
  • Serve as a trusted advisor in addressing complex HR issues
  • Lead complex, cross-LOB, cross-geography client teams
  • Drive process for team information sharing and coordination
  • Implement improvements based on feedback from clients to ensure client satisfaction
  • Manage effective commercial relationship with client and team
  • Lead development and implementation of sales plans for client portfolio
  • Lead complex sales and pursuit planning to expand existing or develop new client relationships, including new LOBs/buyers or Prospects
  • Work with the LOBs on market-level go-to-market initiatives such as sales campaigns
  • Partner with the LOBs to develop solutions to meet complex client needs; utilize best-in-front LOB resources to maximize opportunities
  • Partner with the LOBs to lead and manage complex global and regional projects
  • Manage issues proactively and mitigate risks on large, complex projects
  • Comply with Mercer policies and procedures and work closely with client team on compliance
  • Represent Mercer in local Mercer, industry and client events
  • Represent and promote Mercer in community and professional organizations
  • Gather, share and develop best practices for relationship management and knowledge of clients, industry and Mercer
  • Provide mentoring and coaching to team and others in the market
  • Develop leadership skills
  • Actively contribute to market/regional initiatives
  • A select group of Client Managers may have people development responsibilities

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