Call Center Liaison

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelors degree or equivalent experience in call center or call center training preferred;
  • Minimum 1 year of formal call center customer service experience required;
  • Experience analyzing and reporting on metrics utilizing Excel, Access and/or SQL;
  • Experience within a Health and Welfare consulting, benefits brokerage, human resources consulting, health care, or employee benefits related industry is highly preferred.

KNOWLEDGE, SKILLS AND ABILITIES
  • Strong organizational, analytical skills and strong attention to detail;
  • Logical problem solver with excellent follow through and detail orientation skills;
  • Ability to work well independently and as a team member;
  • Ability to multitask and successfully operate in a fast-paced work environment;
  • Solid interpersonal, verbal and written communication skills;
  • Ability to prioritize projects and meet deadlines;
  • Ability to successfully execute tasks while adhering to Trion's quality standards;
  • Advanced computer user skills, including keyboard skills and electronic folder/file organization and management;
  • Knowledge of Microsoft Office Suite, including MS Word (basic to intermediate), Excel (basic to intermediate) and Access (basic);
  • Aptitude for learning internal systems, applications and internal work flow of the department;
  • Must be able to effectively interact and deal with people at all levels inside and outside of the Company.


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