Business Analysis (Non IT) – Senior Specialist

    • Urbandale, IA

Position Overview:

Our Business Analysis (BA) position is for an established, productive and professional individual contributor who thrives working independently. As a BA, this colleague will not only need to be able to review and understand process related documentations, but will be expected to work with internal partners in drafting new and/or editing existing documentation.

This colleague will assist managers in the planning, development, and implementation of both technology-based and process-based new business solutions, as well as enhancements. This position will involve complex projects that require suggested system enhancements, evaluating existing processes, and utilizing tenure / expertise to work with various internal and external partners (including IT, Carriers/Vendors, Operations, etc.). At times, this colleague will be asked to lead these projects with support from a PM when required.

It will be key for this colleague to be able to communicate the needs of all partners across functions. In short, it is important that this colleague can function as a go between from IT to the Business to the Carriers, helping ensure nothing is lost in translation. This position will also be expected to provide feedback to key stakeholders.

This expansive role will also serve as a collaborative liaison between the various Voluntary Benefits business functions and the development teams to document and track requirements that translate internal and external customer needs into clear and concise, streamlined solutions.

Targeted or assumed allocation of role initially projected to be as follows:

  • Open Enrollment Support - 30%
  • Group Universal Life ("GUL") Support - 40%
  • Process Improvement Initiatives - 30%

Role Responsibilities:

Creating, monitoring and maintaining project plans, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner

Work with stakeholders from across the Voluntary Benefits organization, third party data providers, IT partners, and development partners to identify, capture, analyze, and document business processes and software requirements

Assist/Lead new client "Implementations" during Open Enrollment within Voluntary Benefits

Group Universal Life ("GUL") project support both technical and "hands on" including, interfacing with IT teams, managing data, understanding and validation of GUL processes and working with the carriers

Implementation of Lean / Six Sigma process improvements around GUL and VB implementation / administration

Manages projects from start to finish, ensuring timely completion of all projects stages, and consults with management on an ongoing basis to ensure applicability of project attributes

Identifies opportunities to utilize existing, enhanced, or new business methods to streamline work processes, documenting existing and/or new processing for communication to users within the organization

Consults with management on an ongoing basis to ensure applicability of project attributes, including development of project plan and presentation to management

Develop written documentation of processes and procedures, to include streamlined file audit process

Develop training materials

Core competencies include:

Basic project management acumen

Ability to analyze data, make decisions independently, and execute action items

Excellent written and verbal communication skills to effectively interact with business units, IT and/or clients

Excellent organizational and time-management skills to handle multiple tasks and meet project deadlines

Ability to work on tight deadlines

Detail oriented to ensure accuracy

Critical Thinking and Problem Solving

Communicating with Impact

Proficient in Microsoft Office, including Visio

Education and Experience:

Bachelor's degree or 4+ years' experience in Project Management, Data Analysis, or related field

3+ years of related Voluntary Benefits specific enrollment and implementation work experience

3+ years of related Group Universal Life ("GUL") experience, including regulatory elements impacting individual certificate holders

Depending on the need and time of year, this allocation is not only subject to change, but is expected to fluctuate.

Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer's more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 65,000 colleagues and annual revenue over $14 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh, which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit Follow Mercer on Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

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