Manager - HR Technology (Integration)
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The Manager, HR Reporting supports the Senior Director, HR Reporting in delivering business analytic support for the company’s HR reporting needs. They will work closely with numerous internal support teams, and outsourcing partners and vendors to ensure successful delivery and support for reporting tools, processes and delivered reports. This team has overall responsibility to ensure that management is kept up-to-date on the progress, achievements, and concerns within their business process teams through data and reports. The team also takes the lead to ensure tools and processes integrate clearly across business processes.
Education and Experience
BS/BA degree in Business Administration, Human Resources, or Business Management required, two-years’ experience in HR reporting; Extensive experience with Cognos, Excel, Access, and other database software.
Two or more years of hotel lodging experience a plus.
CORE WORK ACTIVITIES
Report Construction and Management
Works closely with consultants, internal communications and associated HR teams to support data collection for specific business requests ensuring accurate and complete requirements and thorough quality assurance to ensure data is validated prior to distribution.
Recommends Change Requests and Application Work Requests for approval by Senior Director, HR Reporting (with COE approval obtained as appropriate).
Monitors service level agreement (SLAs) performance, support calls, and myHR Connection mailbox, to assess system performance, identify issues that may require proactive intervention to reduce issues and identify opportunities to improve process performance.
System and Project Support
- Works closely with third party representatives and serves as key point of contact in Marriott for Reporting tool business as usual support, issue resolution and escalation.
- Works closely with partners across COEs as well as others to identify and prioritize service enhancements and break fixes in support of business processes.
- Supports vendors and COE partners in preparing and executing functional testing of new modules and patches for the business process application.
- As directed, manages “Business As Usual” projects in support of the COE.
- Monitors weekly status reports, acts on weekly issues as necessary, and monitors trends and recommends appropriate action to achieve institutionalization of business processes.
- Updates documentation related to tools and processes that are within purview as processes and systems are updated or change; maintains all documentation on the Marriott shared drive.
- Works with Communications and HR leadership to communicate system changes and outages and disseminate best practices to business process users.
- Identifies problems and engages in fixing the root cause of the problem.
Contributing to Continuous Process and Tool Improvement
- Uses HR systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
- Identifies and implements ways to improve work processes and outputs.
- Participates in all technology development, testing, and system evaluation.
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Human Resources Reporting and Analytics - Uses Human Resources systems and data to generate reports and analyses that inform, evaluate or otherwise provide value to the business.
Human Resources Systems and Tools - Uses Human Resources systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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