Technical Support Engineer 3/4

    • Lehi, UT

Our company


Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day.

We're on a mission to hire the very best and are committed to building exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is looking for a Technical Support Engineer to join our team. We would love to meet you!

What you'll be doing:

  • Provide in depth troubleshooting for installation, deployment and product usage problems with Acrobat, Reader and for Acrobat integration issues from a global customer base.
  • Manage critical situations that may involve technically challenging issues and diverse audiences, including strategic accounts outside of standard business hours.
  • Customer engagement specifically with regards to confirming product defects. This includes Customer environment setup for the purposes of defect reproduction. Interact with Adobe DC/Acrobat Engineering teams to and log and triage bugs, request software updates and present business cases for customized solutions.
  • Drive open issues to resolution and provide timely status updates to stakeholders across the Technical Services Organization.
  • Build monthly and ad-hoc reports on emerging issues and trends for assigned products to Acrobat product teams.
  • Coordinate knowledge management and creation of technical documentation.
  • Mentor and provide leadership guidance to less experienced members of the Support team.
  • Play a key role in growing and improving our culture/framework of great customer service.


Who you are:

  • BS in Computer Science or equivalent experience
  • 5+ years of experience in a technical support or engineering position.
  • Expert knowledge of Acrobat pdf workflows. LiveCycle knowledge an advantage.
  • Deep knowledge of Windows, Windows Server and MAC OS X operating systems.
  • Deep understanding of Microsoft Installer Technologies, SMS, GPO and Apple Remote Desktop deployment methods.
  • Technical knowledge of networks and permissions, digital certifications, JSP's, Servlets, Java Script, Java, .NET, Visual Basic, XSLT, WSDL and other XML schemas.
  • Familiarity with J2EE servers, SQL/database servers. UNIX knowledge a huge plus.


At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unusual Check-In approach where feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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