Sr Finance Manager, Subscriber Retention

    • San Jose, CA
  • Drive vision and scope on retention forecasting/planning
  • Business partner with retention improvement program leadership
  • Ongoing ownership of near term (in-quarter, weekly) attrition churn forecast and long-term (multi-year) for A.com, Reseller, and App Store routes to market.
  • Performance analysis and executive reporting for all financial churn KPIs (billable base, cancel attempts, customer support & account management save-rates, payment failure & recovery rates, winback rates).Weekly, monthly, quarterly cadence.
  • Drive automation & technology adoption to drive scale & accuracy into subscriber churn forecasting



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