Program Manager, Customer Experience

    • San Jose, CA

Description:


Adobe's Customer Experience team is seeking a full-time Program Manager to drive key initiatives and execute against strategic and operational objectives. We are looking for someone with passion, energy, and drive that can bring creative ideas, critical thinking, and a strong appetite for execution. Exemplary communication skills and a strong ability to influence are key. The ideal candidate will be able to coach teams as well as drive key operational processes in a fast-paced agile environment. This includes collaborating across many functions of the company and communicating with peers, outside teams and executive staff.

What You'll Do

  • Build positive relationships with Engineering, IT, Business Operational Leaders, Vendors, and product management leaders, ensuring the right features are designed and delivered on time and with the highest quality, both internally and with partner teams
  • Drive dependencies with teams across multiple business units at various levels
  • Drive day-to-day progress of programs and projects and keep various levels of management informed of project status and health
  • Drive strategic and tactical decisions for your projects
  • Build efficiency in communication and development process and guide the team to use project delivery processes to scope work effectively
  • Remove team impediments, pursue issues and risks, craft mitigation plans and bring them up to appropriate decision makers
  • Manage business operations
  • Report project status to team members and management with the right level of detail and strategic importance
  • Develop positive partnerships with the management team
  • Willingness to "wear many hats" and help where help is needed
  • Lead with ambiguity


What You Need to Succeed

  • Minimum of 7 years of experience as a project or program manager in software and/or related industry including experience through a complete life cycle on a product team.
  • Deep understanding of Agile, Lean and/or Scrum methodologies, ability to drive and develop new process(es) or methods
  • Ability to understand and articulate complex technologies
  • Outstanding customer focus and ability to use intuition, customer input and data to rapidly test and validate products and features
  • Self-motivated and not afraid to seek unknowns. Strong bias to action.
  • Strong verbal, presentation and written communication skills with the ability to appropriately communicate with the intended audience
  • Ability to work well across organizations and form relationships with a globally-diverse workforce.
  • Experience with Jira
  • Experience in shipping 1.0 products and/or services a plus
  • Interest in creative ways to handle a problem
  • Bachelor's degree or equivalent work experience required
  • Curiosity


At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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