Product Manager

    • San Jose, CA

Our company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day.

We're on a mission to hire the very best and are committed to building extraordinary employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Challenge

As a member of the Global Professional Services Strategy & Operations team, you are part of a growing, high energy, innovative team of professionals who are passionate about driving success for our customers through service programs crafted to accelerate value by providing expert guidance and coaching on the most optimized implementation and configuration of solutions from the $1.6 billion+ flagship Creative Cloud and Document Cloud enterprise software business.

As a Product Manager, you will:

  • Design, develop and manage activities for a specific product or group of service programs and packages from definition and planning through launch, usage, and end of life.

  • Work closely with sales, customer success managers, customer support, professional services delivery, operations, finance, compensation and other functions to design scalable solutions, building and executing product roadmaps.

  • Oversee global execution of your service programs, track KPIs, compensation achievement and payouts, customer success and product adoption programs, role excellence and enablement, and error correction.

  • Provide program roadmap, progress and performance updates at run-the-business meetings, and quarterly and annual planning sessions.

  • Drive pipeline, bookings, and revenue. During the sales process, appropriately set expectations of both the prospective client and the internal sales teams. Lend all the support you can to getting deals closed while also professionally defending the billing rate, utilization, and profitability of the consulting team.

  • Facilitate day-long, face-to-face, brainstorming sessions with executives on the sales, marketing, and engineering sides of Adobe's business. Orchestrate stimulating brainstorming sessions, build consensus, and set realistic expectations while generating excitement and delivering results.

  • Analyze large and detailed, yet incomplete, data sets in order to make recommendations around business improvements.

What it takes to succeed:

  • 3 - 5 years of experience building, growing and managing multi-million-dollar professional services businesses.

  • Superb strategic and operational skill-set

  • Outstanding problem solving and analytical abilities, including the ability to create clear observations, analysis, and conclusions based on customer interviews and data.

  • Excellent customer facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs)

  • Outstanding C-Level presentation, organization and communications skills both verbal and written (e.g., Powerpoint)

  • Great teammate who can collaborate with multiple partners to arrive at the best solution

  • A high degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of enterprise operations fields

  • Willingness to travel up to 40% of the time

  • MBA or equivalent advanced degree preferred

Following experience & knowledge is a plus but not required:

  • Adobe Document Cloud and Adobe Sign solutions

  • Business Process Management or Document Digitization, Digital Signature

  • Digital Transformation and Business Process Re-engineering Strategy

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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