Executive Customer Briefing Manager (12 month FTC)

    • London, United Kingdom

Our company

At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. Adobe is behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day.

We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us!

The challenge

As part of the Executive Engagement Marketing team, the Customer Briefing Manager will drive, deliver and lead customer briefings at the Adobe Customer Briefing Centre in London and Basel. The facilities are an integral part of Adobe's programme to build strategic relationships with our Enterprise customers across EMEA.

The ideal candidate will have expertise in building outstanding customer event experiences including agenda development, speaker engagement and event management. They will team with others to ensure the facility runs efficiently, handle the calendar of briefings/events and provide guidance and support to sales and customer success managers to promote the delivery of outstanding and high value briefings.

What you'll do

  • Build excellent working relationships with cross-organizational partners including Enterprise Sales, EMEA Enterprise Marketing, Global Marketing, Product Marketing, Industry Business Units, and Partners.

  • Build and strengthen relationships with key executives and BU leadership to influence and increase their participation.

  • Consult with sales teams to drive the delivery of high-impact briefings that meet customer and Adobe objectives: improve customer happiness, strengthen account relationships, and increase revenue through the articulation of the Adobe brand strategy and value proposition.

  • Maintain expertise on Adobe's corporate strategy, business units, products and solutions in order to provide effective counsel to sales teams.

  • Evangelize the benefits of the Customer Briefing Program to account executives by all appropriate means.

  • Develop a pool of content subject matter experts and agree on deliverables with key partners.

  • Design and develop programs aligned with the Executive Engagement Strategy to actively promote and drive briefings to the Customer Briefing Centre.

  • Define key program partners, build functional teams and handle expectations to timeline and budget.

  • Ensure clear business objectives are created and delivered on for each briefing.

  • Work with Executives or respective Communication partners to ensure key marketing campaign and messaging are integrated into their speaking platform.

  • Track customer satisfaction, and then measure, analyze and report briefing program statistics/success to management weekly.

  • Establish and expand the criteria for Briefing quality, including quality of session agendas and presenters.

  • Represent Adobe in a professional manner in front of prospects and customers and have the ability to create an extraordinary customer experience.

  • Collaborate with facilities and logistics functions inside and outside the organization to ensure world-class meeting surroundings.

  • Identify and continuously re-evaluate agenda topics required to tell the Adobe Story to diverse audiences (business and technical).

  • Continuously re-evaluate briefing processes and practices to ensure efficiency.

  • Liaise with other organizations (Sales, Product Marketing, Corporate Marketing, Account Management) to ensure briefings reflect all the positive aspects of Adobe.

  • Lead the development and distribution of internal and external program communications/ calendar invites

What's needed to succeed

  • 5-7 years of experience, and a Bachelor's or Master's.

  • Excellent stakeholder management skills-ability to manage relationships involving diverse parties. Adept at working with all levels of an organization.

  • Strong communications skills: verbal/public speaking, written, presentations

  • Strong project management and organizational skills.

  • Ability to represent Adobe effectively to customers through excellent oral and written communication skills and ability to persuasively articulate services offerings.

  • Proven ability to deliver results through influencing in a fast paced and dynamic business environment.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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