Enterprise Support Consultant - Creative Cloud (German Speaking)

    • Dublin, Ireland

Our company

At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. Adobe is behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day.

We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us!

The challenge

Adobe's EMEA Customer Support Team for Digital Media is looking for an Enterprise Support Consultant to provide high-level technical support to our industry-leading enterprise accounts in the areas of Deployment, SSO, Networking and Cloud Technologies, in relation to our Creative Cloud, Document Cloud and PDF technologies.

What you'll do

  • Liaise with the system administrators of industry-leading enterprise accounts to support them in the areas of deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).

  • Troubleshoot in-depth customer issues around a wide range of technologies and liaise with engineering to work towards resolution.

  • Assist Adobe enterprise customers in configuring and deploying enterprise software packages.

  • Work both independently and as part of a team, in a fast-paced environment.

  • Occasional travel to customer sites or to technical conferences.

  • Author and review knowledgebase articles and training materials for both customers and internal reference.

  • Provide expert services assistance on topics around all the above technical areas for enterprise customers via phone and web conference on a one-to-one and one-to-many basis.

  • Research and log bugs in the bug database and work with QE, Engineering, and Product Management to prioritize urgent and top issues for resolution.

  • Work closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and flexibility to customer requirements.

  • Hours of work are mainly 8am - 4pm, and additional on-call availability for weekends on a rotating schedule might be required.

What you need to succeed
  • German & English language skills are required, French is desirable
  • Bachelors degree or equivalent.
  • Knowledge of Mac and Windows operating systems
  • Experience or keen interest in SSO, Adobe Creative Cloud and Adobe Document Cloud
  • Knowledge of installer/deployment technologies
  • Strong time management/organizational skills
  • Excellent communication skills. Proven ability to optimally, concisely and clearly communicate viewpoint on complex or large-scale business or operational considerations, and key decision points.
  • Strong interpersonal skills. Track record of building strong, lasting relationships with multiple key partners and customers.
  • Knowledge of Terminal Server technologies and JavaScript is a bonus.
  • You enjoy dealing with diverse challenges and look forward to learning new technologies.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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