Principle Enterprise Analyst

Manhattan designs, builds and delivers market-leading Supply Chain Commerce solutions for its customers around the world. We help drive the commerce revolution with unmatched insight and unrivaled technology, connecting front-end revenue and relationships with back-end execution and efficiency—optimized on a common technology platform. This platform-based approach is enabling leading companies across the globe to get closer to their customers and achieve real-world results.

The Principal Enterprise Analyst is the face of the Enterprise Technical Services (ETS) team to the business for solutions and processes. Working closely with business leaders and SMEs in Sales, Professional Services, Customer Services, and Finance organizations this personable individual will develop a solid understanding of business process and needs. He/she will participate in the analysis and triage of work intake for the team, work assignment, solutioning, and manage the semi-monthly release. The successful candidate will have strong interpersonal and communication skills, will be self-motivated, success driven, and be able to prioritize workload. This role requires prior experience as a Salesforce Administrator in fast paced business environment.

Minimum Requirements:

  • Bachelor' s degree or equivalent work experience
  • Prior experience in Business Analysis and requirements gathering
  • 5-7 years of experience in configuring and managing Service Cloud and/or Sales Cloud
  • Proficient in administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
  • Experience with deployments from sandbox to production
  • Experience in performing data cleanup, extraction, and mass changes using data loader
  • Excellent communication skills and ability to communicate at all levels of the organization
  • Ability to work independently and be results-driven
  • Proven experience building Salesforce components supporting core business processes

Preferred Qualifications

  • Advanced Administrator Certification
  • Experience with FinancialForce PSA
  • Experience with Salesforce customer communities and lightning process builder
  • Familiarity with VisualForce development
  • Familiarity with Apex coding and syntax
  • Experience implementing Knowledge management
  • Understanding of the Salesforce data schema
  • Developer certification

Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Manhattan Associates is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Meet Some of Manhattan Associates's Employees

Halle D.

Professional Services Consultant

Halle oversees Manhattan Associates’ order management software contracts from the time of signing until the program goes live, ensuring smooth processes that meet every client need and objective.

Winnie W.

Senior Software Engineer

It’s Winnie’s job to develop and deliver innovative Manhattan Associates software products based on the individual client requirements communicated to her through consultants and product managers.

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