Principal Support Consultant, Support Consulting - SCALE

Manhattan designs, builds and delivers market-leading Supply Chain Commerce solutions for its customers around the world. We help drive the commerce revolution with unmatched insight and unrivaled technology, connecting front-end revenue and relationships with back-end execution and efficiency-optimized on a common technology platform. This platform-based approach is enabling leading companies across the globe to get closer to their customers and achieve real-world results.

Manage projects to include developing and delivering detailed solutions and for managing client relationships from technical and interpersonal perspective and ensuring the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team.

About SCALE:

Manhattan SCALE provides an ideal blend of features, functions, and technology to solve complex supply chain execution challenges, regardless of where it is deployed-whether on premise or leveraging the power and flexibility of the cloud.

The solution enables your organization to affordably achieve its goals using a carefully selected set of tools and capabilities. Manhattan SCALE customers enjoy a touch-enabled, user-friendly interface coupled with a rapidly deployable, easy-to-use, proven solution. This environment is highly configurable and minimizes dependence on internal IT resources to provide an overall low total cost of ownership (TCO). That means your business can realize big benefits right out of the gate.

What we look for:

Minimum Requirements:

  • Four-year bachelor's or foreign equivalent degree in computer science, engineering, business or related field
  • 5 years of experience developing, supporting or implementing [packaged] application software
  • 3 years of experience with database troubleshooting or developing in SQL or related relational database
  • 3 years of experience implementing in Systemi, Unix, Linux or Windows operating systems
  • 3 years of experience implementing in any supply chain domain
  • Requires up to 50% travel.

Principal Consultant, PSO, Supply Chain Solutions

  • 4 years of experience deploying software
  • 4 years of experience with database troubleshooting (SQL)

Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Manhattan Associates is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Meet Some of Manhattan Associates's Employees

Rob T.

Senior Vice President, Global Research and Development, Manhattan Associates

The inner workings of software are very complex, and it's very difficult to produce, so you need a high intellect and energy.

Daniell M.

Software Consultant

It’s Daniell’s job to provide technical solutions, support, and program upgrades to Manhattan Associates’ warehouse distribution management software clients after platform implementation.

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