Principal Support Analyst, CSO, MIF

Manhattan designs, builds and delivers market-leading Supply Chain Commerce solutions for its customers around the world. We help drive the commerce revolution with unmatched insight and unrivaled technology, connecting front-end revenue and relationships with back-end execution and efficiency-optimized on a common technology platform. This platform-based approach is enabling leading companies across the globe to get closer to their customers and achieve real-world results.

Manage projects to include coordination of all aspects of new customer modifications and roll out, from inception to installation. Oversee schedules and budgets to ensure quality products and timely services. Through project management, ensure support of complex internal and external resources with software configuration and functionality, including interaction with sales, systems engineering, product development, and other cross-functional teams. Prioritize issues and projects to include ensuring resolution of complex code issues for projects focused on the delivery of new and enhanced products for customers. Lead technical training on processes and software and assist with departmental documentation.


  • Four-year bachelor's or foreign equivalent degree in computer science, engineering or related technical field
  • 5 years of experience developing, supporting or implementing application software
  • Requires up to 50% travel

Principal Support Analyst, CSO, MIF

  • 1 year of experience developing in application integration with middleware technologies and related adapters
  • 3 years of experience installing and confirming middleware components
  • 3 years of experience mapping and transforming in middleware components
  • 1 year of experience analyzing information system requirements, creating designs, and providing documentation
  • 3 years of experience operating in UNIX, Solaris, and Windows systems
  • 3 years of experience developing in Oracle SQL and PL/SQL Query Tools
  • 3 years of experience exchanging data points using XML, XSD, SOAP, and WebServices concepts in development of middleware
  • 1 year of experience providing production support , developing enhancement, and fixing defects

Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Manhattan Associates is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Meet Some of Manhattan Associates's Employees

Rob T.

Senior Vice President, Global Research and Development, Manhattan Associates

The inner workings of software are very complex, and it's very difficult to produce, so you need a high intellect and energy.

Daniell M.

Software Consultant

It’s Daniell’s job to provide technical solutions, support, and program upgrades to Manhattan Associates’ warehouse distribution management software clients after platform implementation.

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