Principal Enterprise Analyst

Manhattan designs, builds and delivers market-leading Supply Chain Commerce solutions for its customers around the world. We help drive the commerce revolution with unmatched insight and unrivaled technology, connecting front-end revenue and relationships with back-end execution and efficiency—optimized on a common technology platform. This platform-based approach is enabling leading companies across the globe to get closer to their customers and achieve real-world results.

What Drives Us

We have 3 core philosophies that make up what we call the Manhattan Spirit. These philosophies call on each of us to Focus on the Customer, Seize Every Opportunity, and Never Settle. With these concepts as guides, we have become the most sought after commerce supply chain solution for companies all over the globe. Our teams are diverse, intelligent, collaborative, and fun! At Manhattan Associates, your role would be unique and important…as all our employees are essential to building success with our clients and our reputation as a gold-standard in Supply Chain solutions. Named consistently as a Leader in the Gartner Magic Quadrant, Manhattan Associates is further expanding its leadership capabilities by investing in easy to deploy, extensible and highly scalable cloud based solutions.

Where Will I Be Working?

ETS, or Enterprise Technology Services, is the backbone of Manhattan Associate's infrastructure. They make sure our systems, applications, and devices are all synced and up-to-date so the rest of the organization can be productive and effective in making Manhattan run. In ETS, you will get experience in automation, cloud architecture, enterprise support, and work with various vendors to ensure success. They provide life to Manhattan Associates, keeping everything turned on and working optimally.

What's the Big Picture?

The ServiceNow Administrator will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team.

Some of the responsibilities will include:

  • General support, administration and maintenance of ServiceNow platform and associated applications.
  • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
  • Develop, configure and improve core and custom applications.
  • Work directly with end users to resolve support issues within ServiceNow.
  • Monitor health, usage and overall compliance of ServiceNow and its applications.
  • Develop systems integrations and process automation.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Configuring and managing Orchestration.
  • Coordinate application and platform upgrades .
  • Load, manipulate and maintain data between Service-now and other systems.
  • Create ServiceNow reports and dashboards.
  • Flexibility to work with a variety of personalities and styles.

What's Required of me?

  • Bachelor of Science in Computer Science or similar technical discipline
  • ServiceNow System Administrator Certification preferred
  • 5-7 years' IT Operations experience or related experience.
  • 3-5 years' experience ServiceNow administration in an enterprise environment.
  • Must be technically savvy and able to design and build applications that meet business goals and objectives.
  • Proven experience implementing and customizing a web architected, n-tiered enterprise application.
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST.)
  • Experience with JavaScript, XML, HTML.
  • Integration (interfacing) of enterprise software systems.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

#LI-ZS1

Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Manhattan Associates is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.


Meet Some of Manhattan Associates's Employees

Rob T.

Senior Vice President, Global Research and Development, Manhattan Associates

The inner workings of software are very complex, and it's very difficult to produce, so you need a high intellect and energy.

Daniell M.

Software Consultant

It’s Daniell’s job to provide technical solutions, support, and program upgrades to Manhattan Associates’ warehouse distribution management software clients after platform implementation.


Back to top