Madison Logic

Customer Success Manager (15 Month Fixed-Term Contract)

3+ months agoLondon, United Kingdom
About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!

Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable, remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.

What We're Looking For:

Madison Logic is seeking a Customer Success Manager for a 15-Month Fixed Term contract commencing December 1, 2022.
 
This person must have a passion for learning and process and be ready to own client relationships. You will act as a true consultant to our clients, focusing on increasing product adoption while ensuring their satisfaction and retention. This is a fantastic opportunity for someone who is ready to roll up their sleeves, get their hands dirty, and learn about all aspects of our business. If this sounds like you - you'll love growing with us!  

What You'll Do:

  • Own overall relationship with assigned clients, including increasing product adoption, ensuring retention, and satisfaction
  • Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services
  • Coordinate the execution of various campaigns using a tools and technologies that are integrated with the company's lead generation and display platforms
  • Turn campaign data into actionable intelligence and provide clients with solutions to meet both their technical and business goals
  • Proactively identify optimization and upsell opportunities of ML products and services
  • Guide new and existing clients through the Madison Logic Platform including implementations, integrations, ongoing maintenance, and growth
  • Respond in a timely manner to general and specialized client requests, including payment, reporting, implementations, and product-related questions.
  • Communicate with internal departments on status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.

What You Have:

  • University Degree or 4+ years of Customer Success experience
  • 2+ years experience in Customer Success, Client Services, or equivalent role
  • 1+ years experience with Salesforce or other CRM platforms.
  • Advanced knowledge of Excel
  • Working understanding of Microsoft Office suite of products

Additional Characteristics:

  • Detail oriented
  • Analytical mindset
  • Familiarity with display and lead generation operations as well as technical project management preferred

Benefits & Perks:

  • Flexible Work is available to all applicants residing & authorized to work in the UK
  • Opportunities or Advancement – As We Grow, You Grow!
  • Central London location
  • Competitive Benefits to include:
  • 25 days annual leave
  • Defined Contribution pension plan
  • Private Health Insurance including dental
  • Summer Holiday programme
  • Wellness initiatives
  • Cycle to Work Scheme
  • Development Opportunities including Global Mobility Program 
  • An innovative, energetic culture with great people to work with!

Expected Compensation (Dependent upon Experience & Location)
Base Salary: GBP 42,000 - 45,000/year
Additional Discretionary Earnings Target: GBP 3,000-5,000/year

Pay Transparency/Equity:
We are committed to paying our team equitably for their work, commensurate with their individual skills and experience.  Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.
We will provide more information about our perks & benefits upon request.

Who We Are:

 Our Vision: We empower B2B organizations globally to convert their best accounts faster

 Our Values: #TEAM     #OWNIT    #RESPECT     #EXCEL     #EMPOWER

Our Commitment to Diversity & Inclusion:
Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:
All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. 

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/). 
Client-provided location(s): London, UK
Job ID: 34c62630-1742-4ab2-8112-0ad854a56e4c