Tech Assist Support Analyst

We are looking for an energetic customer focused individual to join our Technology Workplace team at Macquarie's New York office as a Tech Assist Support Analyst.

As an energetic customer focused individual, you will join the Technology Workplace team in our New York office. This customer facing role requires a mix of both Service Desk, Desktop Support and customer coaching skill as you operate across all aspects of Tech Assist function.

Operating as the face of technology, you'll be the first point of contact for all staff with tech queries and have an immediate impact on the service to the business. It is essential that you have excellent communication skills, are able to think on your feet, have a flexible and easy-going manner, as well as the ability to multi-task and prioritise and work effectively with minimal supervision. You will be a confident presenter sharing your passion for technology through one-on-one coaching sessions or small group team trainings.

It is desirable for you to have;

  • completed external study in a PC/IT related course
  • previous experience in a Help Desk/Desktop Support role
  • confidence coaching individual customers or running team training sessions.

If you would like to join a customer facing team passionate about creating an outstanding customer experience, please apply online now or for more information, visit

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

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